@manton I agree with you, but also it feels like we solved these problems in 1998 with these magic things called "Websites”

@mcphat My first thought was, “Why doesn’t the doctor have a portal for scheduling?” My second was, “Well, I’m constantly asked to fax things to insurance companies to get my scripts and orders approved, and why on earth is fax still a tool in use?”

never though about this use case. here we basically have a portal to scheduled those things online. or, with smaller practices, they all have whatsapp.

@timapple They demoed it but I don’t think it ever shipped in a real product.

@manton I thought Google demoed this at I/O a couple years back: https://www.wired.com/story/how-google-ai-phone-features-work/

@fernandroid Indeed they did. It never went anywhere, but maybe it was before its time. (Or it’s a bad idea! I’m not sure.)

@mcphat No reason the AI assistant can’t navigate the website and answer questions too. And then deal with the inevitable phone call when the website doesn’t work, or can’t meet my need, which is at least half the time, probably more. Literally happened to me TWICE today with basic medical scheduling and medicine refilling/insurance information changes.