Me complaining a year ago:
No, I don’t want to rate the app, or the Skype call, or the mechanic, or the quality of a support email, or a song, or my doctor’s appointment, or whether the web page answered my question… I don’t really want to rate anything ever again! If I actually have feedback, I know how to send it.
The prompts have only gotten worse since then. By trying to improve customer service, they’ve actually destroyed it.
Jonathan Hays plausible deniability.
“We asked but nobody answered so everything must be perfect!”
Alex Rosenberg @manton One of the very few things I put on LinkedIn: https://www.linkedin.com/posts/ohmantics_lets-talk-about-those-surveys-that-many-activity-6927657216099397632-E3kA
Tyler K. Nothing I’m starting to think that “they” don’t use it for improvements at all, but as an extension of HR. Makes it easier to see who amongst the staff are performing and who is not. Really sucks that I get the surveys for all my doctor visits, though.
Jeff Baxendale “Would you like to leave feedback after the call?” why yes now that I’m 200% angrier than I already was from all the hoops I needed to jump through to finally make my way to a human being…
